FAQ

Purchase
1. Can People Who Are Not In The Defence Forces Buy The Products Listed In This Website?
    Yes. Anybody Can Buy These Items. Restricted Items Are Not Listed In This Website.
2. Can I Exchange The Products?
     Yes. Exchange Will Be Given If The Item Is Returned To Us Unused Within One Week From The Date Of Delivery. The Customer Has To Bear The Shipping Charges For Exchange.
Payment
1. What Are The Payment Options Available?
 * Online Payment Options
 * Credit Card
 * Debit Card
 * Net Banking
 * NEFT (Bank Transfer)
 * Offline Payment Options
 * COD (Cash On Delivery) - COD Is NOT Available For
 * Demand Draft (DD In Favour Of Navyug Military & General Stores Payable At Bangalore)
 * EMO (Electronic Money Order Which Can Be Sent From Your Nearest Post Office)
    Note: WE DO NOT ACCEPT CHEQUE
2. To Which Account Should I Transfer The Money?
    Transfer the money by NEFT to the following account
    Name of Account Holder : Navyug Military & General Stores
    Syndicate Bank Current Account No: 04581010000232
    Branch : Ganganagar (GG halli) BANGALORE - 560032
    IFSC – synb0000458
NOTE : Please Mention Your Name In The Transfer Description For Us To Identify The Payment. Once The Money Has Been Transfered, Send The 
Transaction Ref No By Email To info@navyug.com
DO NOT DEPOSIT CASH INTO OUR ACCOUNT AS WE WILL BE CHARGED A FEE FOR DIRECT CASH DEPOSITS
3. To Which Address Should I Send The DD/Money Order?
    Chughs Navyug Military
    Sales off: 13 A Dharamraja Koil street,
    Shivajinagar, Bangalore- 560051,
    Karnataka State, India
Mention Your Order Number When You Send The DD/Money Order
4. Do You Offer COD (Cash On Delivey)?
Yes. Cod Is Available To Certain Pin Codes And This Option Will Be Displayed During Checkout If The Service Is Available To Your Shipping Address.
5. Are There Any Extra Charges For COD?
COD Charge Of Rs 50 Is Applicable. It Is Included In The Shipping Amount.
Shipping
1. Do you ship to APO (Army Post Office) Address or Military Address?
    Yes. We ship to APO address by EMS Speed Post only.
2. What Are The Shipping Options Offered By Chughs Military ?
    Fedex, Aramex, Delhivery and EMS Speed Post
3. How Long Will It Take For The Items To Reach Me Once I Place The Order?
    24 Hrs To 48 Hrs by courier service to metros
    2 to 4 days by courier to other destinations
    3 to 7 days by EMS Speed Post
4. How Do I Track My Shipment?
Fedex - https://www.fedex.com/fedextrack/WTRK/index.html?action=track&fdx=1490
Fedex Customer Care Number - 1800 209 6161, 1800 22 6161
Aramex - http://www.aramex.com/express/track.aspx
Delhivery - http://www.delhivery.com/#
EMS Speed Post - http://www.indiapost.gov.in/Tracking.aspx
5. What Should I Do If My Shipment Has Not Reached Me Within The Time Mentioned In The Website?
    Please Check Your Inbox For A Mail From Navyug Military With Details Of The Shipment. Your Tracking Number Will Be Mentioned In This Mail.
    You Can Track Your Shipment In The Links Given Above.
    If The Problem Persists Then, Send A Mail To Navyug Military. Do Not Send Mails To Any Other E-Mail ID As This Will Delay The Response From Our Team.
NOTE: We Will Have Very Little Control Over The Shipment Once We Dispatch It. We Request You To Co-Ordinate With Your Local Courier/Post Office For 
Quick Delivery.

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